Cancellation, Return & Refund Policy
It is important to note that while Infinique Mall makes the best efforts to ensure cancellations, returns, and refunds are available to the users of the website, it places certain restrictions on the same to meet business, legal, and contractual obligations.
Cancellations, returns, or refunds may also vary from brand to brand and from seller to seller, in which case, each such good/service sold thereunder will have specific guidelines which will determine the terms and conditions related to cancellations, returns, or refunds (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and you need to acquaint yourself with the applicable Guidelines while making a purchase on the website.
The Cancellation, Return, and Refund Policy envisages the terms and conditions under which:
- You may cancel your order at any point until it is out for delivery and within 8 hours of you placing the order. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment. If your cancellation is accepted, your payment will be refunded within 15 working days to the account from which you have made the payment.
- Guest users will not be able to cancel orders once placed on Infinique Mall as an account has not been created by them. To cancel orders, guest users should send an email to [email protected]
- You may cancel orders for goods purchased by you within a stipulated period.
- You may return goods/services purchased by you subject to a valid reason.
- You may obtain a refund for goods/services purchased by you under certain conditions.
When can a product be returned to the Seller?
- If you receive a faulty, expired, or defective product.
- If you receive a product that is different from what you ordered.
- If the product does not fit well (size issues).
What products can NOT be returned to the Seller?
- Items that have been used, worn, washed, or soiled.
- Electronic items, once the seal has been broken, unless the equipment is faulty.
- Perishable items such as food & beverages, bath & beauty products, etc.
- Bulky items such as furniture, statues, paintings, temples (mandir).
- Custom-made products.
What are the conditions for returning products to the Seller?
- The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.
- The products must be in their original form and unsoiled.
- The brand packaging should be intact.
- The replacement of a product will be subject to the availability of the product on the website at that time.
To raise a dispute, please send an email to [email protected]. Your email must contain:
- The name of the product.
- The order ID.
- A detailed description of the nature of your concern This must be done within 3 days of you receiving the product. Disputes raised after 3 days of delivery shall be entertained at the sole discretion of the Seller of the product. If the Seller agrees to a refund, then you must send the product back within 7 days of the vendor agreeing to the refund.
What to do in case an order is not delivered?
- You will have 48 hours after the delivery date to let us know that the order was not delivered by sending an email to